Improving Customer Service In Laredo
It's been an issue for years in Laredo, the bad customer service people receive when going to restaurants or other businesses.
The mayor of Laredo wants to do something about it by having a training program to enhance the customer service in the city.
Our Lauren Kendrick spoke to someone who has worked with local business owners in the past on improving customer service.
"I think the biggest issue we have is that we ourselves don't admit to having bad service or we accept the fact that it's ok to receive mediocre service."
Business etiquette professional, A.B. Barrera, says that business owners need to learn to value the importance of customer service. Many people choose to go to San Antonio to shop instead of staying in Laredo due to the lack of customer service.
"Customer service being improved is a huge plus for the community and for all our retailers, for all of our merchants, but it has to be consistent. We can't have just one or two focused on providing good service."
We spoke to some residents who say they don't have an issue with customer service.
"It all depends on who is waiting on you, but most are very polite and very kind."
"At Lowe's also, every aisle I walked down someone asked me if I needed help. I couldn't believe it."
Darrell Bartlett hasn't lived here long, but says the customer service here is better than other border towns.
"I moved here a week ago and I was expecting it to be really bad because Brownsville is really bad and Roswell, New Mexico is really bad but it's not bad. I've been treated really well."
However, not everyone is impressed. Some people who did not want to comment on camera told us they don't think Laredo has any customer service and it definitely needs to be improved. Aside from the customer service, one man we spoke to says he'd like to see one thing changed.
"I think the language needs to evolve more from Spanish to English even though it's a border town and most people know Spanish."
Alex Gonzalez says the customer service is not a problem, but he wants to be spoken to in English.
"You'll go through the drive thru at McDonald's they tell you in Spanish what would you like. You answer them in English and they'll reply back in Spanish. They do understand. It's just I guess they don't want to."
Barrera says it all goes back to a person's attitude.
"Many times we have people in certain positions within an organization that maybe they don't quite belong there. Maybe they don't have the right attitude to be greeting customers."