Gateway Community Health Center is working with numerous clients, like Dulce Perez on getting healthcare for her son's dental needs. She's meeting with Angie Trevino, a coordinator who will guide her straight through the entire process. The first step is the username, but before that, setting up an email address if you don't have one. Then you put in three pages of information. Then you cross your fingers. If you can't set up an account then you can't go further and browse the list of healthplans. Gateway coordinators say they're only having a one in ten success rate when they try to create a new account so you can try and try again or you can just wait, because under Obamacare, coverage doesn't actually start till January 1. Even if you might need the coverage now, Gateway says this is the time everyone needs to figure things out. So while the healthcare exhange website is down the best thing you can do is educate yourself, and cross your fingers that we're not in the same situation come January 1.