Police say nothing found to be wrong with 911 call center
Dec 15, 2009
Dec 16, 2009
Now to an update on a story we ran Monday on Pro 8 News. Family members and neighbors were outraged after they say their multiple calls to 9-1-1 early Sunday morning, failed. Tonight, the Laredo Police Department shows us what their investigation recovered. After further investigation into the allegations made against the 9-1-1 call center, dispatch reports show only two calls were successfully made by the family and picked up. One to the police department's main number and one to 9-1-1. When investigators went to the home of the individuals trying to dial 9-1-1, their cell phone call log indicates their other attempts to cal 9-1-1, failed. "The neighbor who called in this situation did everything right. He and his wife acted courageously about the entire incident. They pulled their neighbors out of a burning house, and that's admirable. We wanted to make sure we had our business in check and it looks like there may have been an error on the way the call was performed in this incident, and no fault on any body's part, it happens, Whether it be equipment, cell phone tower, human error, whatever the case may be, the call did not go through on the first try." Says Joe Baeza, with the Laredo Police Department. A complete test of the 9-1-1 system was made today and nothing was found to be wrong. Police say whether you're calling from a cell phone or a land line you should be able to get through to 9-1-1. But land lines are more efficient because you only have to dial the numbers. You don't have to worry about hitting a 'send' key.