Police say nothing found to be wrong with 911 call center
By
KGNS News
Story Created:
Dec 15, 2009
Story Updated:
Dec 16, 2009
Now to an update on a story we ran Monday on Pro 8 News.
Family members and neighbors were outraged after they say their multiple calls to 9-1-1 early Sunday morning, failed.
Tonight, the Laredo Police Department shows us what their investigation recovered.
After further investigation into the allegations made against the 9-1-1 call center, dispatch reports show only two calls were successfully made by the family and picked up.
One to the police department's main number and one to 9-1-1.
When investigators went to the home of the individuals trying to dial 9-1-1, their cell phone call log indicates their other attempts to cal 9-1-1, failed.
"The neighbor who called in this situation did everything right. He and his wife acted courageously about the entire incident. They pulled their neighbors out of a burning house, and that's admirable. We wanted to make sure we had our business in check and it looks like there may have been an error on the way the call was performed in this incident, and no fault on any body's part, it happens, Whether it be equipment, cell phone tower, human error, whatever the case may be, the call did not go through on the first try." Says Joe Baeza, with the Laredo Police Department.
A complete test of the 9-1-1 system was made today and nothing was found to be wrong.
Police say whether you're calling from a cell phone or a land line you should be able to get through to 9-1-1.
But land lines are more efficient because you only have to dial the numbers. You don't have to worry about hitting a 'send' key.
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I'm with Stupid said on Wednesday, Dec 16 at 6:59 PM
What ever happened to those T-Shirt? Did the City of Laredo buy them all?
33805982Anonymous said on Thursday, Dec 17 at 10:39 AM
Laredo has made Yahoo’s featured stories. If you click on the arrow where the featured stories are you’ll eventually bump into a picture of Laredo’s B Dalton. The article talks about the city being the only one with a large population without a bookstore. It’s embarrassing but good (the country needs to know how our politicians abuse the system). Read it, tell everyone you know.
33841582A Knapp said on Thursday, Dec 17 at 4:09 PM
Anonymous, now your just spamming. As for the article, I have experienced no-pickups for 911 on a cell before, via T-mobile.
33865999upgrade said on Thursday, Dec 17 at 10:27 PM
sometimes u get what u pay for. check with you're cell phone provider, or service. maybe they r the ones with the problem. not enough bars?
33886359booboo said on Thursday, Dec 17 at 11:15 PM
um, its irrelevant WHICH company you have in regards to 911 fees. Its a federally mandated fee. You need to check the coverage area.
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