Laredo to work on improving customer service
Bad customer service: It's happened to all of us.
In fact, some say it may be worse in Laredo than anywhere else, now city leaders are trying to do something about it.
Some city leaders say a smile and “thank you” can go a long way to ensure that shoppers will spread the word about shopping in Laredo.
Does Laredo have a problem?
“There are some areas they are kind of rude.”
People say Laredo has bad customer service, and their business doesn't seem to be appreciated; but soon you might be seeing and hearing more of that, smiles, and more attentive service.
“Part of the city's campaign to improve the image of Laredo is to enhance customer service whether it be with cashiers or restaurants or within the city's department.”
“In other markets perhaps you have a competitive situation where customer service has to be a key component here since were so segregated from other communities there's no other little neighborhoods.”
One councilman is taking lead in making our city a little more polite to entice more tourists.
“When you differentiate yourself is seen you become customer service oriented...all of a sudden people don't mind spending a little bit more.”
The city of Laredo wants to work with the Chamber of Commerce and the Laredo development foundation to come up with a program to train and support small business to provide better customer service.
Councilman Mike Garza says, he'll press for city departments to lead by example.
This is something that won't cost the city any money to improve the image of Laredo, and keeping with the theme of good customer service.